AI and automation for transport & logistics.
Customer communication, paperwork, recruitment: automated. So your dispatchers can dispatch.
For freight forwarders, last-mile operators, fleet companies, and 3PL businesses.
What we see in logistics
The customer service inbox is 80% status questions.
"Where's my shipment?" "When will it arrive?" "Can you send me the POD?" The answer exists in your TMS. It's just not where the customer can see it. Your team spends hours every day copy-pasting from the tracking system into email.
Driver recruitment is a constant problem.
Drivers turn over. Recruitment marketing is one more thing nobody has time for. The companies that show up consistently on Facebook and TikTok with real driver stories hire faster and at lower cost.
Documents pile up, and audit time is painful.
PODs, CMRs, customs paperwork, fuel receipts, maintenance records. They live in email inboxes, scanned folders, and someone's WhatsApp. When you need them, you can't find them.
What we'd start with
The Email Management AI is the highest-leverage first move for most logistics businesses. Automated status replies using live TMS data remove the biggest single drain on your dispatch team. We pair it with the AI Chatbot for 24/7 customer coverage, and Social Media Content AI to solve the recruitment pipeline.
Email Management AI Assistant
Status questions handled automatically using TMS data. Document requests routed to the right person. Dispatch teams stop being the customer service desk, and customer response time drops from hours to minutes.
AI Chatbot
Connected to your TMS. Customer asks "where's my shipment?" and the bot answers with the current location, ETA, and POD link if delivered. Available 24/7 on your website and via WhatsApp.
Social Media Content AI
Driver stories, day-in-the-life content, hiring posts, fleet updates. Posted consistently on Facebook and TikTok where drivers actually scroll. Brings recruitment cost down significantly.
Where logistics businesses usually need custom work
Logistics is a data-rich industry, and the custom AI we build most often is around route optimization (better than what your TMS offers, tailored to your fleet and customer mix), demand forecasting (so dispatch is proactive rather than reactive), fleet predictive maintenance (catch breakdowns before they happen), and fuel-cost optimization. We also build a lot of document-processing pipelines (PODs from drivers' phones, CMRs from email, customs paperwork from suppliers) into structured data flowing into your TMS and accounting.
Talk to us about custom work →What this can look like
A 60-person Hungarian logistics company was getting around 250 customer emails a day across three languages. Two admins spent most of their time sorting, replying to status questions, and filing PODs into OneDrive folders.
We deployed the Email Management AI connected to their TMS. The AI now handles about 80% of status questions automatically. It knows where the shipment is and replies with the answer. The rest is routed with full context to the right dispatcher. PODs are filed into the correct customer folder with a consistent naming convention. Both admins moved to higher-value work. Customer response time dropped from 6 hours to under 15 minutes.
Anonymized · Under NDA · Results vary by deployment
Of status questions handled automatically, no human touch
After Email Management AI deployment
Customer response time, down from 6 hours
Across all three languages
Talk to someone who knows logistics.
Tell us about your customer service load, your document situation, and your recruitment challenges. We'll tell you what fits.