AI and automation for retail.
Customer service that scales with your traffic, not your headcount.
For independent shops, multi-location retailers, and e-commerce businesses between 20 and 200 people.
What we see in retail
Customer service is drowning, and the questions are the same ones.
"Do you have this in my size?" "How long is shipping?" "Can I return it?" The same 15–20 questions account for 70–80% of inbound. Your team answers them one at a time, all day. Conversion drops every hour the customer waits.
The marketing calendar is one person's headache.
Daily content across Facebook, Instagram, TikTok, plus the email list, plus product videos for new arrivals. Either you pay an agency a lot for inconsistent quality, or someone on your team is doing this on top of their real job.
The back office is a copy-paste operation.
Orders from your webshop into your invoicing platform. Customer data between systems. Marketplace listings that need updating. None of it is hard work, but all of it takes hours.
What we'd start with
AI Chatbot is the biggest unlock for most retailers. We typically deploy it first, then build the content and back-office layer around it.
AI Chatbot
Trained on your products, sizing, shipping policy, and return rules. Answers 70%+ of inbound automatically, in any language, 24/7. Escalates the rest to your team with full context.
Social Media Content AI
New arrivals, sales, seasonal content, holiday campaigns. Generated in your brand voice and posted on schedule.
Social Media Video AI
Reels and TikToks for new product launches, lookbook videos, behind-the-scenes content. Faster than hiring a videographer, more consistent than waiting for an agency.
Invoice Issuing AI
Webshop order → invoice → customer. Automatic, multi-currency, Számlázz.hu or Billingo connected.
Where retailers usually need custom work
Off-the-shelf products handle most retail patterns well. The custom work we see most often is around personalization, pricing, and demand forecasting: recommendation systems that go beyond what your e-commerce platform offers, dynamic pricing models for fast-moving inventory, and demand forecasting tied to seasonal patterns specific to your category. We also build custom integrations between webshops, POS systems, and marketplaces when standard connectors don't cover what you need.
Talk to us about custom work →What this can look like
A 50-person Hungarian fashion retailer running both 4 stores and a webshop was losing customers to slow response times. Their two-person customer service team handled 200+ emails and chats a day, and during peak season (back-to-school, Black Friday) they fell behind by days. Online cart abandonment was high.
We deployed the AI Chatbot on the webshop and connected the Email Management AI to the customer service inbox. Within two months, 73% of customer questions were handled without human involvement: sizing, shipping, returns, product availability. The two-person team now handles complaints, large orders, and VIP customers, and they're no longer behind during peaks.
Anonymized · Under NDA · Results vary by deployment
Customer questions handled automatically
Within 2 months of deployment
Webshop conversion improvement, new visitors
After chatbot deployment on the webshop
Talk to someone who knows retail.
Tell us where your retail operation is bleeding time. We'll tell you which products fit and what we'd configure differently for your situation.